Terms and conditions for the supply of goods through the Rosie Fortescue Jewellery online store (www.rosiefortescuejewellery.com) Rosie Fortescue Jewellery Ltd. Registered number 09427903.
We will be happy to offer an exchange or refund within 14 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original Rosie Fortescue Jewellery box in order for us to process an exchange or refund.
Sale No returns, exchanges or refunds on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or reciept for proof of purchase. We are unable to offer a return on items without a proof of purchase.
Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.
Watches - Watches are not exchangeable or refundable if the tab to start the battery has been removed.
Please notify us with your request to return by emailing email@example.com.
The item(s) must be packed securely in the packaging in which you have received it.
Please post returns to Rosie Fortescue Jewellery, 21/G Heathmans Road, London, SW6 4TJ and keep your proof of postage.
The credit card used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.
At Rosie Fortescue Jewellery we pride ourselves on our quality and as such, offer a 6-month guarantee on all of our jewellery and 1 year warranty on our watches. In the unlikely event that a piece is deemed faulty, we will replace it upon its return. Please email firstname.lastname@example.org with an image of your faulty item before sending it back. Jewellery must be stored in their original Rosie Fortescue Jewellery box or pouch in order for us to accept an item back.
If items have been mistreated or damaged these cannot be replaced or credited, as we are unable to assume responsibility for any damages the jewellery may incur if cared for otherwise than the stated here.
If you are purchasing an item with a stone, please take extra care with the setting. We do not repair jewellery and if a setting is damaged, causing a stone to fall out, we can not replace this. Settings can be damaged by; any applied pressure, hitting a hard surface inadvertently with any force or catching and snagging on knitted clothing.
All prices on the Rosie Fortescue Jewellery website are shown in GBP (UK Pounds) and are inclusive of VAT. All exports outside the UK are at zero rate of VAT. For customers purchasing outside the UK the final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction.
Please note that prices listed on the site or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.
Discount codes cannot be used after purchase, please apply code at checkout.
You will receive a dispatch notice once your order has been sent out for delivery. Our delivery charges are set out in our website. We will deliver the goods to the delivery address provided at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is someone to sign for and take delivery of the goods from the delivery service used. Rosie Fortescue Jewellery insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us. Estimated delivery times are to be used as a guide only. Any import duties or taxes charged in the country of destination are the responsibility of the customer. Rosie Fortescue Jewellery are not responsible for any delays caused by destination customs clearance processes.
Rosie Fortescue Jewellery is the owner of www.rosiefortescuejewellery.com. All site content including the Rosie Fortescue Jewellery logo, photographs, and designs (except for third party links) are the property of Rosie Fortescue Jewellery. Copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited without permission.
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