Chilli Charm Hoops
All orders are packaged in Rosie Fortescue Jewellery gift boxes and/or pouches. Please let us know if you have any special gift requests, we also do not include invoices within the package.
Please note we are not liable for misplaced packages if delivery is requested to be delivered to communal/public spaces.
CHARGES FOR UK POSTAGE
DPD Next Day Delivery (if ordered before 1pm Monday -Thursday) £6.00
Please email for any urgent deliveries or collections from the office.
Shipping in the UK will be FREE with any purchase over £200.00
INTERNATIONAL SHIPPING
Northern Ireland Express - £9
Europe Fedex - £20
Ireland Fedex - £15
USA USPS - Free Shipping with any purchase over $50
Australia Express International - £20
Rest of the World Express International - £40
Taxes and Duties are not included and may be charged upon receipt. Please check your shipping destinations regulations for duties and taxes for further information.
RETURNS POLICY
Jewellery ordered from our website can be returned unworn for a full refund within a 14 day period starting from the date of delivery.
All items MUST be returned in their original boxes.
Sale - No returns, exchanges or a refund on sale items (including flash/limited time promotions).
Earrings - For hygiene reasons we are unable to accept returns on earrings unless faulty.
Please return the item in it's original box to:
Rosie Fortescue Jewellery
Room 2 West
21/G Heathmans Road
London
SW6 4TJ
FAULTY ITEMS
At Rosie Fortescue Jewellery we pride ourselves on our quality and as such, offer a 6-month guarantee on all of our jewellery. In the unlikely event that a piece is deemed faulty, we will replace it upon its return. Should the item no longer be in stock, we offer a full credit against your next order.
If items have been mistreated or damaged these cannot be replaced or credited, as we are unable to assume responsibility for any damages the jewellery may incur if cared for otherwise than the stated here.
If you are purchasing an item with a stone, please take extra care with the setting. We do not repair jewellery and if a setting is damaged, causing a stone to fall out, we can not replace this. Settings can be damaged by; any applied pressure, hitting a hard surface inadvertently with any force or catching and snagging on knitted clothing.
All items MUST be returned in their original boxes.